Shipping Related Issues

• How Do I Track My Order?

  QUESTION: How do I track my order? ANSWER: Once your order is shipped, we send an email confirmation to the email address associated with the customer account. The email includes your tracking number and link that will direct you to all of your tracking information. Click the link to keep up to ...

• I need to update my shipping address.

  QUESTION: Can I update my shipping address after I have placed my order? ANSWER: Yes, we can update your shipping address after you have placed your order as long as it has not already shipped. Please send us a chat, email or call us at 877-975-3759 with the order number, first & last name, ...

• My order is "In Transit but "Arriving Late"

  QUESTION: What can I do if my package is arriving late? ANSWER: We always aim to get packages sent out within 24 hours of purchase to ensure that they get delivered on time because we understand that time is very precious! Unfortunately, there are several issues that can cause a package to be de...

• My package says "delivered" but I can't find it

  QUESTION: What do I do if my package is saying it ws delivered but I can not locate it. ANSWER: To help resolve this as quickly as possible, we suggest taking the following steps prior to escalating this to a formal claim: 1 Confirm the address you provided during the checkout process is 100% co...