QUESTION: What do I do if my package is saying it ws delivered but I can not locate it.
ANSWER: To help resolve this as quickly as possible, we suggest taking the following steps prior to escalating this to a formal claim:
1 Confirm the address you provided during the checkout process is 100% correct and that a typo was not made. Mistakes do happen and all orders are shipped to the EXACT address specified during the checkout process.
2 - If the order was shipped to an apartment or business building, double-check that someone else at the business/apartment complex did not already accept delivery (including the main office). **This happen very often and the intended recipient is not made aware until days later. If the address on file is correct, the final step would be to call your local post office or UPS! They are able to provide you with the exact GPS location of where your package was delivered by using your unique tracking number. Below we have a link to help you find your local facilities phone number. All you have to do is type in your zipcode! :)