Help With A Previous Order

QUESTION: What happens if my products arrive damaged or defective: ANSWER: We advise every customer to inspect his or her orders immediately upon arrival before the driver leaves. If your package appears to be damaged you should contact that delivery service A.S.A.P. Do not dispose of any packag...

I did not get an order confirmation!

QUESTION: I didn't get my order confirmation. ANSWER: Once your order has been completed through the cart, you will automatically be sent an "order confirmation" e-mail. Please check to make sure that your e-mail address is correct prior to submitting your order. If you did not receive an email ...

I need to make a change to my order

QUESTION: Can I make a change to my order after I have completed the transaction? ANSWER: Yes, we can update that order for you as long as the order had not already been fulfilled. If you need to make a change to your order, cancel an order, change an item on your order, or change the shipping a...

I received the wrong items

QUESTION: What do I do if I received the wrong items? ANSWER: If you received the wrong items, we can help. Please start by sending an image (or two) illustrating the issue. Once we have that, we can begin processing a replacement shipment if necessary. Depending on the circumstances, we may ask...

I was charged, but didn't place an order!

QUESTION: How come I am being charged by Jerky.com but have not placed an order? ANSWER: We will never authorize or charge your card until you give us permission to do so. If you are seeing a charge on your account and have not placed an order, please get with your bank as this may indicate frau...

I was charged multiple times for my order!

QUESTION: Why am ai seeing multiple charges on my credit card? ANSWER? If you are seeing multiple charges on your account and only placed one order, most likely those pending charges will drop off within a few hours or within a couple of business days (depends on your bank as some are quicker at...

Returns, refunds and exchanges

QUESTION: Can I return my products if I am unhappy with my purchase? ANSWER: Yes! We have a no-hassle return policy. You can read it in full by visiting our website and following this link HERE. We will accept any unopened product within 30 days of purchase with no questions asked. Simply mail a...

Tracking Label says "cancelled" ?

QUESTION: Why was my shipping label canceled? ANSWER: Most of the time a cancelled label happens because our fulfillment team had to make an adjustment to the label (shipping information, type of shipping container or weight of the package) and therefore had to cancel that label to create the new...

Why was I charged sales tax?

QUESTION: How is the sales tax calculated for my order? ANSWER: Tax laws regarding purchases made over the internet vary from State to State. For Oklahoma-based companies with retail internet sites (Jerky.com), taxes will be charged to all orders shipping to an Oklahoma address, regardless of whe...